Purchaser Testimonials

Thank you to our clients for permission to use their testimonials.

Nottinghamshire County Council

NHS Nottinghamshire County is responsible for managing the local NHS and its main aim is to improve the health and wellbeing of the 650,000 people living in Nottinghamshire.

Our Client – The Patient and Public Involvement team (PPI), which helps to improve communication between staff and patients by raising awareness of health conditions and treatment plans to achieve better outcomes.

Services Provided – A ‘conference theatre’ event around customer care. It focused on World Class Commissioning, which is the vision to deliver outstanding performance in health care services.

Julie Bryant, Patient and Public Involvement Manager from NHS Nottinghamshire County said: ‘The event was a huge success and two-thirds of my colleagues described it as ‘excellent’.

The main message we wanted to get across was that the quality of customer care is equally as important as the annual throughput (number of patients treated).

By using real life scenarios, such as complaints from the public, the 50 delegates were able to really engage with what they were seeing. Some light-hearted humour helped to keep audience rapport and interaction to a maximum.

The workshop slot gave us a chance to discuss better ways of dealing with the situation.

It was fantastic when two colleagues took part in the improved rerun of the scenario alongside the Indigo Brave team.

As a result of the ‘hands on’ experience, colleagues have already told me that shifts in attitudes are starting to happen.

Indigo Brave is a fantastic way of changing attitudes and I would definitely use them in the future.’

Fifteen

Fifteen’s purpose is twofold: first to offer young people, often in need of a break, the experience of learning to work in the restaurant business and second, for our customers to enjoy fantastic food and knowledgeable customer service. The restaurant is the trading arm of a registered charity, Fifteen Foundation (no. 1094536), and its profits go towards a pioneering restaurant apprenticeship scheme. For more information, visit www.fifteen.net

Our Client – Programme Manager

Services Provided: Choicemaking, lifeskills and emotional intelligence training to apprentices group in London.

‘I have definitely got what I wanted from Indigo Brave. The relationship is great – very supportive. The facilitators care and believe in the apprentices as much as we do. You don’t always get that. They have been brilliant, making suggestions, really sharing the responsibility with me for making the training a success. After each session, we have talked through what happened and amended the process to fit what’s going on. It’s a real journey with the young people.

What we are trying to do is improve self-awareness, individual responsibility and appreciation of others’ needs. It’s tremendously hard work but the facilitators are fantastic. Capturing attention, remaining very positive and on the case, and sustaining that in a very challenging environment.

I would certainly recommend Indigo Brave for any training involvement with young people. Their passion to support them comes right through.’

Celanese Acetate

“Indigo Brave is a fantastic organisation. Working in partnership is really important. It has worked really well. As one key participant said ‘The best bit of personal development I’ve ever done’”. Read more…

Lubrizol

“Without exception, after every workshop participants have taken time out to come to me or write to me with feedback, all of which has been excellent. The groups are all senior people who are experienced and slightly cynical and have freely admitted that they went into the sessions feeling very sceptical. (You) provided an environment which is safe, challenging, stimulating and fun, all of which make for a great learning experience. (You have made) a positive difference to individuals and that in turn makes a positive difference to us”. Read more…

NHS

“The planning process was very clear. You came in to talk to us. We were able to be very specific with what we wanted and our requirements. I’ve been impressed by how well facilitated the workshops are. The workshop appeals to all the different learning styles and that’s why, in my opinion, they’re so successful. No matter what your learning style is, everyone’s going to go away with something”. Read more…

Price and Buckland

“It was a leap of faith really because we didn’t know what was going to be involved. We got the results we were hoping for. The team development day was excellent, that was probably the best day of all. Through the training day everyone had a far better understanding of each other’s strengths and weaknesses”. Read more…

Strategic Training Solutions

“All of the staff involved were enthused by the way the programme was delivered. You did a really good job. You got the staff thinking about themselves and realising that things needed to change. You brought a lot of stuff out that we needed to know. The information you got out of my staff and the way you did things were very successful. You have made us change the way we run our internal communications”. Read more…